Gift cards allow for clubs to issue credits to members and non-members alike to then have those redeemed via the Point of Sale. This page walks through the setup of gift cards in the Clubspot Point of Sale system as well as how to manage, sell, and redeem them.

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About Gift cards

Clubspot supports digital stored value which can be tracked on a membership or stored against a code, and then can be redeemed at the Point of Sale application. While we do not produce our own plastic or physical cards, credits issued to members are visible in their accounts and guest cards will utilize a code that can be entered into the POS for redemption.

For clubs opting to purchase their own physical cards they are welcome to use any service so long as the codes printed on those cards are unique. Clubspot allows those custom gift card codes to be entered in when selling and redeeming those cards.

Enabling Gift cards

To get started with gift cards reach out to [email protected] to enable this feature. Once this is enabled the team will add the prepaid credits table to your dashboard under Products where you can see all of the credits on the account

You’ll then need to create your first gift card product.

1. Head to Products > create a new product > and assign a $0.00 item with the name of the gift card type (for example, “food and beverage” or “volunteer credit”) and the type Gift Card. You’ll likely need to set up an appropriate subtype if you have not done so already.
2. Head to the stock, tax, and accounting page to set the appropriate sales and liability account for those prepaid credits so that when credits are issued they are being accurately tracked as a liability.
3. Then make sure the item is assigned to a Point of Sale tag so the gift card can be located and sold from the POS.
4. If there are any product subtype or point of sale location restrictions on where that credit can be used, please reach out to [email protected] and we can advise the best way to proceed.

Selling Gift Cards

Once the the gift card has a liability account set, a name, and it is appearing in the Point of Sale you will be ready to start selling your gift cards! To do so, start by ringing up a standard POS transaction.

1. Choose the customer who is purchasing the gift card, and then select the gift card product.
2. Follow the prompts to select the recipient of the gift card. If you don’t know the recipient you should choose the Guest option.
3. Enter the amount of the gift card and optional expiry or code. The gift card will be issued once this order is paid or charged to a house account.

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If you are issuing a physical gift card make sure to type in the code from that card when issuing it, so that can be used for redemption.

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