<aside> ⚠️ NOTE: This article is only relevant to the legacy MailChimp connection. You can skip this article entirely if you are sending emails via Clubspot’s native bulk emailing feature.

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Sometimes when attempting to send a bulk email via MailChimp, MailChimp may return an error that the “Campaign is not ready to send.” Below you will find steps to work around this issue:

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Short term solution

When this error occurs, it is typically because MailChimp has failed to update the campaign with the recipients that Clubspot indicated. We have noticed that waiting 1-2 hours can resolve the issue, as MailChimp “catches up” and finally recognizes the recipients. At this point, you will be able to send the campaign. Unfortunately, this is workaround that still relies on MailChimp catching up, and we therefore do not have any visibility into when that will occur.

Going forward

The permanent solution is a simple upgrade to Clubspot’s own bulk email service - a service we developed in-house to provide rock solid reliability, industry-best deliverability rates, and extra granular send statistics. Clubspot’s solution is built on top of AWS email infrastructure, so you can benefit from the power and robustness of Amazon Web Services.

Please contact [email protected] to coordinate an upgrade to Clubspot’s native email functionality. We are standing by to assist!