Clubspot now supports an end-to-end mobile ordering experience for members and staff. This includes automatic notifications, mobile order status updates, a seamless ordering experience, and enhanced tools for staff to view and manage mobile orders directly from the Point of Sale.

Feature Highlights

• The redesigned status page allows members to check their mobile order status. The status page will automatically update as the order transitions from requested to approved, and ultimately ready to pick up.
• Clear callouts in the POS to flag mobile order requests, and mobile orders that are awaiting fulfillment.
• Improved communications: Clubspot will automatically notify the customer of status updates via push, text, and email. Members get a push, email, and text message when their order is ready to pick up.

How to configure your POS location to support mobile ordering

1. To support the Mobile Ordering feature, go to Point of Sale > Locations

2. In the Location Basic Details scroll to Mobile Orders

   <aside> 👉 You must be using POS version 5 or higher to take advantage of this feature.

   </aside>

3. Set the Order Flow to Manual

   1. When a customer places a mobile order it appears in the Point of Sale app, where the operator must manually confirm the order. This is the recommended setting for use cases that require F&B fulfillment (eg. the Poolside Grill or Snack Bar).

Other Settings for Order Flow supported are Automatic and Disabled

• Automatic: Orders are confirmed automatically, without input from a Point of Sale operator. You should use this setting for locations that don't require review and confirmation (eg. the Online Shop).
• Disabled: Mobile ordering will not be available for this location.

Member: Mobile Order Flow

To place a mobile order, members first need to click the Online Link for the respective POS Location i.e. Snack Bar

The redesigned status page allows members to check their mobile order status. The status page will automatically update as the order transitions from requested to approved, and ultimately ready to pick up.

<aside> 🗒️ Member Charge is the only payment method available

</aside>