You can create a new order, for the same customer, from any closed order.

<aside> ✅ Tip: This feature is commonly used if you forgot to charge the customer for something prior to closing out an order, and would like to start a new order to charge them an additional amount.

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Open a new order

  1. Click on any closed order, and scroll down to the Quick Actions section. You will see an option to Open a New Order (for the same customer).

  2. Clubspot will automatically set the same customer from the original order, and will drop you on the Products view to add line items to the new order.

<aside> ⚠️ For guest (non-member) Card payments only - Notice that the payment method from the original order is available to charge on the new order, too. Clubspot allows you to charge the same guest (non-member) card from the original order in case the customer has already left the property by the time you want to create a new order. If the customer is a member, you will instead see the option to charge to their member tab, or pay with any payment method that member has elected to store on file.

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