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POS version 5.3 introduces Void Mode, to allow easy returns and credits directly from the point of sale interface. Void mode must be enabled for a specific POS location by Clubspot, so please reach out to [email protected] if you’d like us to enable Void Model on your POS.
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The first step is to launch the POS, and open an order. Then, select the up arrow in the lower right hand corner of the screen to expand the option menu. Instead of scrolling to the top of the page or reloading your screen, select the Void Mode button. You’ll be prompted to enter a manager code.
Once in void mode, the operator will be able to reverse lines by adding any number of “void lines” to an order. These void lines are negative reversal lines, with negative tax, gratuity, etc. automatically calculated. If the order total is a credit, it can only be closed out to a member’s house account. This does not impact prior reporting periods, and is a convenient way to reverse a small number of lines from a prior period.
Void lines can be added to an order with other ‘normal’ line items. They’ll be highlighted as a void item with a badge on the left hand side of your order. If the order total contains void lines but it also contains positive lines to the point that the net charge is positive, the order can be closed out to any payment method.
A common use case for void mode is taking returns. When selling merchandise, a customer may want to return something they purchased or something that was gifted to them. To accomplish this, just enter void mode, choose the item they purchased to ring up a void for that item, and close the order out to their house account. The member now has a credit for the value of the item applied to their membership balance. If the item voided had a limited stock inventory rule, we will increase the stock for that item to account for the item being returned to your inventory.
It is also possible to use Void Mode in the context of an F&B operation. If a member reached out about an over-charge error on an order that was already closed out, you may elect not to re-open the original order and instead open a new order on the POS to issue a void line for that one item.