This page outlines Clubspot Point of Sale versions, including a history of updates over time.

Read on to learn about how updates work, how to check your POS version, and a detailed history of major releases to date.

Article Navigation:

How updates work

Standard point of sale updates are automatically deployed, so your club can take advantage of usability, performance, and feature improvements right away.

For larger updates we often opt in a subset of clubs first, to try out the new version as pilot partners. After the pilot period we upgrade all clubs to the new version. To get early access to future versions or if you have any questions, please reach out to [email protected].

Checking your Point of Sale Version

To check what POS version is currently installed start by going to the point of sales order screen. from the point of sales order screen, click settings in the upper right and scroll down to the App Version.

Versions

Version 5.1 - April 2024

🎨 Color Coding

• The Point of Sale now supports color coding, via product tags. You can select from preset colors, or pick your own custom colors, for any product tag. The Point of Sale will instantly update with a different background color for any products underneath that tag.

  

💰 Customer-facing tip collection

• When you enable the new location-level setting for “Customer tip input” the Point of Sale will display a button to “Request tip” on the payment screen

• This flow is specially designed for situations where a staff member hands the device to the customer to select the tip before proceeding.

  

✅ Redesigned payment method interface

• New icons to quickly locate payment method options and add cards to an open order
• Clear callout for payment methods on file, including an indication for payment methods that are pulled in from the membership vs. payment methods that have been added directly to an order.

💳  Payment method persistence

• When opening a new order from a previous order that had a card on file, Clubspot now automatically clones the original payment method over to the new order. This standardizes the behavior between members and non-member customers, and makes it easy to charge the same card multiple times from the POS.
• Clubspot now ensures that payment methods that are added to a tab in the POS do not get saved on the membership for billing purposes. To intentionally save a payment method to a membership for future billing purposes, click on the customer icon to pull up their ‘member pop-up’ and add a card from there.
• Ability to cancel a card authorization from the POS, so the operator can take a different payment method.

⚡ Card reader syncing

• Expired payment authorizations (eg. after several days without a capture) no longer cancel an open POS order. Instead, the order remains in a draft state and payment can be re-collected.
• Clubspot now tracks the status of each card reader in real time, including which reader is connected to which iPad.
• POS operators can now see the timestamp for the last status update, and tap to refresh the status on demand.
• Clubspot indicates which order a reader is processing (and for which user), if the reader is busy with a different request.
• Operators and customers now have the ability to cancel a transaction from the card reader. The operator can then prompt for a new payment method.

🔧 New Features

• Advanced Splitting
  • Ability to split any line(s) any number of ways (eg. split 3 ways, split 4 ways, split 5 ways, etc.)
  • Replaced drag and drop interface with a lighting-fast tapping UI
  • Ability to multi-select to add any number of lines to a different tab with a single click
  • New split picker uses more of the available screen real-estate, on all devices
  • The POS now defaults to “split by item” (previously it defaulted to split by amount).
  • Ability to enter custom guest names during the split flow (previously guests always appeared as Guest Non-Member in the split overlay).
• Ability to configure custom tip options, by POS Location. Defaults are 10, 12, 15, 18, 20, 22, 25. No tip and “Other” are always available, if tipping is enabled.

Version 5.0 - March 2024