You can re-open a closed order for a HOUSE ACCOUNT closed order. You can re-open an order from either the POS, or from the reporting dashboard, and this article will walk through both options

<aside> ⚠️ You can only re-open orders that were charged to a HOUSE ACCOUNT (eg not a card, cash, or another payment method)

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Locate an order in the Admin Dashboard

Navigate to the Orders, or POS Orders screen. From there you can search the order in question by name, or member number. Only closed and completed orders will show in these sections.

Click into the order in question and then select POS Details. That will bring you to the POS where you can then re-open the order.

Locate the Order from the POS

From the POS filter to the CLOSED ORDERS tab and find the respective order. Select that order and then choose “Re-open order”.

The re-opened order will then reappear in the Open Orders tab.

You can then add new items to the order or change the customer. The last step is closing out that order to the correct member’s house account.