Reciprocal payments allow members of other clubs to purchase items at your club’s point of sale. Clubspot makes it easy to support these type of charges, if your club would like to accept them.
<aside> 👉 By default, reciprocity is disabled on your Point of Sale. Please contact [email protected] to enable reciprocity.
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When reciprocity is enabled on your account, the Point of Sale application will display a Reciprocal Member option on the as the Customer view.
When prompted, select the reciprocal member’s club.
<aside> 💡 Please contact [email protected] to adjust the list of common reciprocal clubs in your area.
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Processing a reciprocal payment is as simple as clicking to complete the charge. Clubspot will record the payment on the reciprocal club’s account, and record the specific member’s payment details.
<aside> 👉 Reciprocal members can also pay with a card, check, or cash at the POS. Clubspot will still store the reciprocal member details so that you know that the customer was a reciprocal member. For reporting purposes, reciprocal charges are recorded as member revenue (as opposed to non-member revenue).
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<aside> 💡 The simplest way to collect payment from a reciprocal member is with a card reader at the point of sale. The reconciliation guide below applies to true reciprocal charges, where Clubspot creates a record of the payment and you collect funds from the reciprocal member’s home club.
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Reciprocal charges are invoiced to the reciprocal club’s account, which is a special type of membership in your membership database. This means that reciprocal invoices impact your Accounts Receivable, and from an accounting standpoint they behave just like charges to members of your own club.
Reciprocal clubs can pay their invoices online, just like members. They can also pay offline. If a reciprocal club sends you a check you can record that payment on their account, just like you would for a normal membership account.
You can easily identify reciprocal orders from the dashboard, and from the Orders export. To generate a list of orders to send to a reciprocal club, follow these steps: