Clubspot supports both thermal and impact printing within the PoS application, this article aims provide guidance on requirements to get the printers connected to your network, and to Clubspot’s PoS.
We recommend the thermal printer Star Micronics TSP100III Ethernet. You can find and purchase this printer here and here If your workflow requires impact printers, please contact [email protected] for specs and requirements.
If you plan on setting up multiple printers, you will need a router capable of translating the external port to a different internal port (eg. accept inbound traffic from port 9101, send to internal printer IP at port 9100).
If you are using a STAR TSP100III printer, please note that this printer will not work on a Smart Router or Mesh Router system. The TSP100III models will not work with these devices, and only work on a 2.4GhZ Band router with the 2.4gHz and 5gHz bands split out to separate networks.
The printer also does not support WPA/WPA2 or AES/TKIP combo settings. Please contact your network administrator or router manufacturer if you have questions or concerns about these security settings.
We recommend the cash drawer Star Micronics CD3-1313. You can find and purchase this printer here
The vast majority of the printers we have set up are connected to our server through port forwarding (typically on port 9100, 9101, 9102 etc). If you have specific requirements that will not allow a port forward on your network, let us know and we’ll try to work with you on alternative setups.
Setting up the port forward will depend on the club’s specific router, but should be as simple as logging into the router, and setting up a forward from our print server’s IP address (35.169.197.221) to the internal network address of the printer. If you have any questions on how to do this, do not hesitate to reach out to us!
The STAR TSP100III can be connected either via WPS or Access Point mode, please see documentation here for connecting your printer to your network.
To add a printer in Clubspot, simply navigate to the “Point of Sale” left menu item, and the “Printers” sub-menu item. Click to add a printer, give it a descriptive name, and enter the printer’s IP address and port (eg. 192.168.0.15:9100). The IP address provided here is for your use only, and will not impact our ability to communicate with the printer if incorrect or not provided.
Once the printer has been added, it will be in a pending state until you reach out to us so we can set the printer up on our print server with the correct drivers and the network’s external IP address. We will ask to set up a call with someone at the club to make sure our servers can communicate with the printer, and that the formatting of the tickets/receipts is correct.