When you register for events through your club’s website or through Clubspot those registrations are always accessible from your account (or member portal).
If you don't see a particular registration in your account, there are a few common reasons why:
- You used the "guest checkout" feature during registration. When you check out as a guest, the registration is not linked to your account.
- For multi-participant events, a teammate may have registered through their account, not yours.
- You accidentally registered while logged into a different user account than the one you expected (if you have access to multiple accounts).
How to confirm and/or edit your registration
First, all confirmed registrations receive a confirmation email. For events that have a public entry list, you can also check the entry list to confirm that your name is there.
Event organizers can always view and edit your registration. When in doubt, please contact the event organizer directly to confirm your registration and/or request edits if it does not appear in your account.
How to claim a registration that isn’t listed in your account
There are two ways to link a registration with your account after that registration has already been processed.
- [Recommended] Contact a club administrator, and ask them to send you an invitation to link the sign-up with your account. Your club administrator will send you an email with a button that, once clicked, will tie the registration to your account.
Please feel free to share the following guide with your club administrator, with three easy steps to grant you access:
Help a participant link a registration with their account
- If you initially registered as a guest, your confirmation email may include a link that you can click at any time to link your registration with your account. Find your original confirmation email, and look for a link at the bottom. If you see a link at the bottom of the email you can click that link to connect your registration to your account (see screenshot below):
